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Saddle Fitting & Consultation
All saddles, new and used, include a phone consultation regarding size and fit in order to give you the best chance of "guessing right the first time". We have over 25 years of experience fitting saddles and can often save you needless shipping expense (sometimes exceeding $100 for a round trip) by discussing your needs over the phone. Our return rate for saddles on trial is very low because we are pretty good guessers. When you order your saddle you can call us ahead at 802/457-4677 or we will call you as soon as we see your order. You can also email us with a convenient time to get together.

Saddle Trial Policy
Saddles may be taken on trial. The saddle will be charged to your credit card when it leaves South Woodstock. We will credit it back to your card when it returns. All shipping and insurance charges will be charged separately and are non-refundable. Shipping is typically between $30 and $60 plus insurance depending on your location. A trial period is a maximum of seven days.  The trial period starts when you sign for the saddle on delivery and ends when you call or email us with a return tracking number or deliver it back to our store. Shipped returns must be insured. The method of shipping will be determined during your phone consultation. If we do not have the saddle or a tracking number within seven days of receipt we will assume you want the saddle and any returns will be for store credit only minus a 15% restocking charge. Call us immediately if you have any questions or concerns. We can usually work them out.

How to try out a saddle
Saddles must be returned in the same condition that they arrived with all their appropriate tags and paperwork. For NEW saddles, please use a clean saddle pad to avoid sweat stains on the panels. Please cover the stirrup leathers, including the loose end,  with a tube sock to protect the flap from wear and oil stains. Be sure to use stirrup leathers which are dry and are not going to stain the saddle. For USED saddles, please use a clean saddle pad and properly clean the saddle before you return it. If there is damage to any saddle that you are aware of please enclose a note describing the circumstances of the damage. Otherwise we will look at the saddle when it returns and if there is any problem we will contact you immediately. You are responsible for any damage to the saddle. Small surface rubs or scratches and billet marks are to be expected but any deep scratches or permanent discoloration of the finish or any deep impression into the leather will result in a damage charge when the saddle returns. Damage charges are rare and usually no more than 10% of the value of the saddle but if you run over it with a truck, you own it. 
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